Frequently asked questions and answears
At what time will the movers arrive on the day of the move?
At what time will the movers arrive on the day of the move?A few days beore the move you will be informed of the time you can expect the movers. In most cases this will be from 08:00 AM onwards.
Can I also book storage with my move?
At the moment this not not possible, however we plan to offer this service later in the year.
Can I also book via The Moving Guide if I only have some large items to move?
No, at this moment it is not possible to perform a partial move, hence you can only book a complete move. We are planning to include this service in the near future.
Can my furniture be dismantled and re-assembled by the movers?
The Moving Guide gives you the choice of selecting this option as an additional service.
Do I need a home move survey?
A home move survey is not necessary. You can enter your situation in 5 steps on the The Moving Guide website which gives us an accurate picture of your move. This makes a home move survey superfluous.
How do I plan my move and what do I need to do?
Before the move:
- Call the local authority and check (for both addresses) whether anything is happening in the street on the day of the move, preventing us from reaching the front door with the removal van (for example a market or road works, etc.)
- Also check with the local authority whether a parking permit or exemption is required for the removal van and organise this directly.
- Let your neighbours know and ask them to leave the parking spaces in front of your house free on the day of the move.
- Park a few of your own or your friends' cars in front of your house so that you can be sure that there is room for the removal van.
- If friends or family are helping, explain clearly what you expect them to do and when you expect them to be there.
- Arrange for someone to look after your children and animals. It is better if they are not around on the day of the move.
- Do not use bags or dustbin liners etc. Pack all your small items into removal boxes.
- Make sure everything is packed before the day of the move. You won't have any time to pack on the day itself.
- When disassembling furniture, number/put a sticker on the parts and place them in a single box so that you can find them again straight away after the move. Alternatively The Moving Guide offers a Dissassembly/assembly service.
On the day of the move:
- First discuss with the foreman of the removal team what you expect them to do and what friends, who are helping, are expected to do.
- The removal men are service-oriented. They will help with the move wherever they can. You therefore need to be specific and clear so that they don't provide a service that you don't want.
- Tell the removal men where to put things; you can also use stickers to show where things need to go.
- Don't have people in for cleaning, unpacking the boxes, etc. until the removal men have finished.
How far in advance can I cancel?
Free cancellations are only possible if more than 30 days before the move.
- Up to 30 days before the move date you pay 15% of the removal price
- Up to 14 days before the move date you pay 50% of the removal price
- Up to 7 days before the move date you pay 75% of the removal price
- Less than 7 days before the date of the move you pay 100% of the removal price
You may find detailed information on the terms and conditions on our website.
How far in advance do I need to arrange my move?
The sooner you arrange your move with a removal company, the more choice of availability you will have. Most moves happen during the long summer holidays. Removal companies are often already fully booked during this period. So booking ahead allows the planner to reserve the removal men and the van. You are required to book with The Moving Guide a minimum of 7 days in advance of your move. As soon as you have decided on a date, you can book your removal!
How much does it cost to move house?
The costs of moving house are made up of various elements. For example, it will vary according to the number of man-hours, distance from your old home to your new home, materials such as boxes and in some cases the option of a moving lift and the insurance. Do you want to know how much your move will cost? At The Moving Guide, you can calculate your removal costs in 5 easy steps and we tell you which removal company best fits with the details you have provided.
Packed and ready to move?
When you book your move with The Moving Guide, we will deliver your free boxes, to enable you to start packing and be 'ready to move' on on the day of your move. The term 'ready to move' may not be familiar to someone who does not move on a regular basis and as it will impact the pricing of your move we will provide some clarity on this matter. To be ready for your move, you will need to start to pack and prepare all of your belongings. It may be that not everything will move with you and ideally these items should already be gone. However if this is not possible, these items should be separated form the rest, clearly marked and out of the way. Any item that would fit in a box should be packed into a box. This may seem straight forward but in practice could present some challenges. E.g. items like mirrors, paintings, pots, plants etc. will fit in a box, but prevent it from being closed. This is not a problem, there are always some 'open' boxes as long as the majority of the boxes are properly closed. The team performing the move will normally arrive early in the morning and generally start in the kitchen and living room. Don't plan to still do any packing on the day of the move. This will be disruptive to the removal team and will often lead to additional work and hence additional costs. Everything should be packed into boxes prior to the day of the move. This will allow you some time to arrange for additional boxes if required. If you selected to dismantle and re-assemble furniture, fittings on the wall or ceiling, by yourself, please ensure that these are done and ready on the day of the move. Do not forget to pack all the small parts, screws, shelves and dismantled parts in boxes. 'Ready to move' also means that hallways, garden, driveway and parking space in front of your doorway be clear and accessible for the removal team. As an example, the movers will not carry items between parked cars. Do you live in an apartment with an internal lift? Ensure that you confirm well in advance with the building management the date of your planned move, it could be that there is maintenance scheduled and then the lift cannot be used.
What do I need to remember when packing removal boxes?
Packing a removal box properly is not difficult, but it does need some attention. Think about: The weight If a removal box is too heavy, it is difficult to move. 25 kilos is the maximum. You really don't need to put every box on the scales, but if you think it's very heavy, so will your removal men. What is in it Write the contents clearly on each removal box. It makes unpacking/looking for things in your new home that bit easier. Like the remote control for your TV. You don't want to spend days searching for that. But, for example, also use 1 box for all the dismantled parts of cupboards and beds and write the contents clearly on the box. You will need to find this box straight away in your new home and it makes it really easy to put your furniture back together. Fragile items A box protects crockery and other fragile items. But not if you don't pack it properly. So use plenty of packing paper. You can also use newspapers (although newsapaper tends to leave ink behind) or good old kitchen roll. These boxes should always be full. Don't leave any space for things to move around. For example, always put plates on their sides, just like loading the dishwasher. You can stack mugs, but place some paper between them. Pack glasses carefully and lay them down in the box. Uses extra paper and scrunched up paper to prevent direct contact with the glasses. Write in big letters on the side and the top the box that it contains fragile items. Where is the box going? Boxes are unloaded very quickly at your new home. So the movers need to see immediately where the box should be placed. For example, you can number all the rooms or give them a clear name. Write the same number or name clearly on the box (preferably on the side so that you and the movers can still see it if the boxes are stacked).
What guarantees do I get as a The Moving Guide customer?
With The Moving Guide you can rest ussured that your move will happen. This means that your move will always go ahead, even if the removal company you have chosen is unexpectedly unable to move you. Plus, all our removal companies are certified and insured.
What is the biggest benefit of The Moving Guide?
The Moving Guide saves you lots of time, not just because a recognised removals company will handle your move, but also because you can compare suitable removal companies online. No need for you to request separate quotes or get removal companies to come to your home. We assess the extent of your household contents online, and which removal company can best serve your needs.
Where is the box going?
Boxes are unloaded very quickly at your new home. So the movers need to see immediately where the box should be placed. For example, you can number all the rooms or give them a clear name. Write the same number or name clearly on the box (preferably on the side so that you and the movers can still see it if the boxes are stacked).
Who is The Moving Guide?
The Moving Guide is an online service that allows you to organise your move quickly and easily. The Moving Guide makes it easy for you to plan your move and directly choose the removal company that suits you. Simple!
Why should I choose an experienced removal company?
You can find all sorts of offers with very appealing names on the internet nowadays from 'people' or 'companies' happy to move you for very little money. Don't be misled. Of course there are exceptions, but a removal is and remains a profession. Experienced movers have worked to obtain a professional diploma. They use modern equipment, are properly insured and they will definitely turn up on the day of the move. Nowadays we are increasingly seeing cowboys and clubs of students who fail to turn up or postpone the move date at the last minute. This is not good for the image of the removals sector, and sadly is unavoidable. Two young lads can simply rent a vehicle and are able to call themselves a 'removal company'. What you should look out for:
- Check the reviews from other customers.
- 'Recognised Mover' or not
- What is the position regarding insurance during the move?
- How reliable is the removals company? Is there an excess to pay if you claim for damage?
- Do they actually have a transport licence?
If a low removal price looks 'too good to be true', it generally is! Moovyn is an independent platform where any removal company can register. We check these important points for you first and make the details clear and transparent for you.
Why should I pack into removal boxes?
Generally speaking, everything that fits in a removal box should be moved in a removal box. Books, crockery and suchlike items obviously, but also larger items such as vases, tennis rackets, posters, soft toys, small shelves, small mirrors, etc. are best packed into a removal box.Why? Firstly, because a removal box provides protection. There is far less chance of damage. But just as important is the ease with which you can move a removal box. It is a lot quicker than moving everything separately. Plus, it is easier to stack boxes in the removal van. Full boxes are easy to stack on top of each other. It means that you use all the space in the van and can 'secure' your furniture. A row of stacked removal boxes can be used to protect small furniture during transport.